Bring a valid photo ID to the Bear Mountain or Snow Summit ticket windows or Snow Valley guest services office during business hours to receive a replacement pass. A processing fee of $5 will be applied.

You should receive a confirmation email detailing your season pass purchase shortly after completing the check-out process. If you do not receive a confirmation email, please check your Junk/Spam/Promotions folder and/or credit card statement to confirm the transaction was processed. If the transaction is processed but have still not received a confirmation email, please contact info@ikonpass.com to receive instructions on how to upload your photo, sign a release of liability (if it was not completed at the time of sale), and update your customer profile.
Every person in your Pass family must have a photo, a release of liability, and a valid mailing address in order to receive their season pass. New season passes will be mailed prior to the start of the 23/24 winter season.

Please upload a headshot without a mask/face covering, ski/snowboard goggles, glasses, a hat or helmet. The file size should be less than 5MB and should be cropped so that you are the only person in the photo. Photos that are of poor quality, do not clearly depict the pass holder, or fail to meet the specifications listed above will be rejected and require a new photo be uploaded.

If photo(s) for all pass holders on your account were not uploaded at time of purchase, instructions will be sent via email to the primary pass account holder.